The Original Phil's Diner, Newport

A shiny new sign on Newport High Street reveals the presence of another new eating-place, so Matt and Cat are quick to take advantage. But wait - what's this? It looks familiar. Very familiar.

Original Phil's Diner turns out to be the former Top of The Town Diner, and there's been little change inside except for the ubiquitous Phil's branding. Not a bad move, as Top of the Town had completely refurbished the place in a very stylish American Diner pastiche and then promptly - and mercifully - closed down. So other than a new name there was little else needing attention in the décor - although Matt and Cat found Top of The Town sadly wanting in other respects when they visited it: even a real juke box and giant pictures of Katherine Hepburn don't really make up for dismal food and lackadaisical service. So let's forget about them.

Gold Star
One of
Matt and Cat's
favourites

Enter The Original Phil. It's unclear whether it is Phil himself who is original, or merely his diner, but either way his name is on everything, including every dish on the menu. Ownership, at least, is thus clearly established. Originality might be harder to demonstrate, especially given the preceding, apparently identical establishment. But with such an poor act to follow, could Phil really go wrong? Matt, Cat and junior reviewer Bill went to find out.

Review continues:

Original Phil's looks bright and welcoming, and really makes the effort with the 1950's diner styling. Even the staff are all uniformed, and whilst the cheerleader-style waitress didn't actually have rollerboots on, one felt that she probably wanted them. Massive posters of movie stars graced the walls, and the seats were shiny vinyl benches. Matt, Cat and Bill sat themselves beneath the glowering visage of Cary Grant, and took a look at the menu. It wasn't complicated, and bore all the stuff you'd expect, all prefixed with 'Phil's', or, in some cases 'The Original Phil's'. Once more the trio pondered the difference between Phil and Original Phil. An entertaining feature of the menu was 'Phil's Challenge': for £12 a gluttonous diner could try to consume four steak burgers and a portion of chunky chips and, if successful and still alive, win a free Phil's Diner tee-shirt. But where could such a gluttonous diner be found? Cat and Bill looked at Matt expectantly, but even he demurred, choosing instead to order a comparable meal to the one he had at Top of The Town: Original Phil's Quarter Pounder Steakburger. Bill, inspired, chose the same. Cat had eaten scrambled egg on toast at Top of The Town. This was an off-menu choice then and so it remained now - so how would Phil's manage the challenge? Matt went up to order the meals, and discussed the possibility of scrambled egg with the chef himself who was more than happy to oblige. Matt returned with three massive mugs of splendid builders'-style tea and after a suitable interlude, the meals arrived via the cheerleader.

This was a great burger. Far better, in fact, than an average beefburger.

But disaster! Cat's scrambled egg turned out to be fried. Immediate representations were made, which led to a prompt response from Phil's Diner: the chef himself left the sizzling griddle and rushed over, full of apologies. He blamed himself, he couldn't think how it had happened. He begged Cat for the opportunity to scramble some eggs, but, Cat-like as ever, she refused and decided to eat the perfectly-cooked fried eggs instead. Still, it was an honest mistake and Phil's Diner dealt with it excellently. It's amazing how a complaint can turn into a compliment when handled professionally like this.

So, what of the chaps? Bill and Matt both looked at their Original Phil's Quarter Pounder Steakburger with a little dismay. These burgers were tiddly little things - hardly three inches across*. Each came garnished with a single lettuce leaf, on which three slivers of tomato were precariously balanced. Matt also eyed the meat with great suspicion - these irregular-shaped patties looked very similar to the noxious ones that Top of The Town had served him previously. Still, putting all that behind him, Matt took a nibble of the burger. His suspicions immediately melted away. This was a great burger - meaty and chunky and with a great taste. Far better, in fact, than an average beefburger. It seems that a steakburger is no empty marketing label: this burger was actually made from steak. Bill, similarly, was very pleased with his burger. He remarked with characteristic gnomic wit that this was where Phil's Diner's close adhesion to its American holotype fell down - the burgers, though small, were excellent. But without a doubt if the lads had known the size of the burger they'd both have chosen instead the alarmingly-named Original Phil's Belly Buster Steakburger, which was apparently two burgers, might not have looked so disappointingly titchy on the plate, and still would have been a reasonable price.

Matt and Cat and Bill
2x steakburger £7.00
Eggs and toast £2.50
3x tea £3.00
Total: £12.50

So Original Phil's effortlessly lifts the tarnished crown from the fallen Top of The Town. This place has changed. It is now a decent café, even a decent diner. The prices are very reasonable, the food is good, and the service is friendly. Worth a visit.

*M&C don't claim any credit for it, but a follow-up visit in 2010 confirms that the burgers now served are significantly bigger, but still have that splendid meaty taste. Still well worth it. Oh, and 'Bellybuster' seems to have gone from the menu.

PermalinkPublished: 15th July 2009
3227 views
Categories: We like, Cafes, Family friendly, Newport

35 comments

Comment from: Ian Cawtheray
Hi! Read your review of the top of the town cafe and totally agreed - it used to be rubbish! However, new owners do proper steak burgers, waitress service that actually delivers on time (I only get half an hour for lunch!) and proper American stuff you can't get here - Lucky Charms, Authentic rootbeer floats etc.

Long live The Original Phil's Diner! Look forward to seeing your review!

Ian
02/07/09 @ 21:08
Comment from: Dawne Rawlings
Hello Matt & Cat!
I have just read your review of The Original Phil's Diner and have to declare an interest insofar as I am the joint-owner, along with the mysteriously original Phil!
I really appreciate your comments - there is absolutely nothing more important to a business than an objective assessment, whether good or bad, and whilst you point out that you have no particular experience I would beg to differ given the number of reviews on your website!
I am so pleased that you found the establishment to have improved so much since re-opening - certainly I and everyone I know completely concurred with your assessment of the old Top of the Town and it was because such a beautiful-looking place had gone so drastically downhill that Phil and I decided to have a go at it ourselves. Neither I, Phil, nor any of the staff have had anything to do with working in or running a diner before so you can imagine the challenge we had before us in setting up - by the way, the 'Original' bit is only there because Phil was the builder who renovated the place two years ago under the previous owner!
Thank you again for taking the time and trouble to patronise and review our establishment in such detail, although be warned, the waitress claims a remembrance of your visit and reckons to be able to recognise you!!! Being a fledgling business, we are still somewhat 'finding our feet' and as such constantly adjusting the menu, and hope you can find time to visit us again soon.

Dawne Rawlings x

Matt and Cat respond: Hi Dawne. Thanks for your comment. It's possible that you were the lady that Cat spent some time chatting with about American sweets - Twinky's and the like. Although we're incognito, we're not in disguise! Good luck with your venture.
15/07/09 @ 19:13
Comment from: Norfolk Nick
Good review Matt & Cat - excellent photos.

Dawne, my 13 year old son would like to see a picture of the 'Phil's Challenge' super mega meal. We are due to visit the Island in August & he fancies his chances..........

15/07/09 @ 22:36
Comment from: Hi There Matt & Cat
mmmm Sadly I have to beg to differ on your great experience of Phil's Diner.
This is/was my experience from lunchtime today..

My husband & I have just moved to the island and were impressed to actually see Phils 'Open' as this was our 3rd attempt at a burger in this Diner!
We arrived at 11.30 so it was not too busy, We ordered a belly buster burger a Cream soda float and cheesy chips yum!! we sat & waited in anticipation . ..
quite frankly the service was a huge let down and we will never return
Along came my cream soad which I can only describe as Volcanic in aruption!! all over the table the floor. It's mighty sticky stuff Cream soda! Toilets were however nice and clean for me to wash endless ice cream of my dress. Then the KP came over with a fry up... not ours we replied to which he just huffed and said you sure? then he returned with fries.. where's the cheese we enquired? he went back to Phill and said it's on it's way mmm we were a little confused at this point. Then he returned with a childrens burger! lets just remind ourselves that we are at this point being served by the Kitchen porter not waitress.. we responded with 'hey where is our belly buster? , he replied I dunno.. take this, we asked again for the belly buster. The waitress then returned with the childrens burger and said ' I made a mistake take this!!, we are sharing I replied (i'm seven months pregnant so eat little and often) she made no effort to get the correct burger and just showed us the till receipt with HER error on, to which we responded with fine if you're not going to do anything we will not return, she said fine.. we were lovely smiley and amicable BUT needed food. The little ickle burger was nice, but quite frankly the service was a huge let down and we will never return and given the very short opening times It would suggest Phil probably does not need the custom of our family anyway.. Hope you find this constructive.
03/08/09 @ 15:53
Comment from: Dawne Rawlings
Hi Norfolk Nick,

It's lovely to hear your son wants to 'have a go' at our Challenge! Unfortunately, I haven't got a photo but can describe as follows: 16oz's of steak (made up of 4 x 4oz pure steak burgers) between a large bun with cheese, a side order of large fries (either chunky chips or spicy curly fries), a side order of onion rings and, of course, side-salad. Many have attempted it, some have succeeded, but some have failed...!

I look forward to hopefully seeing you there.

Take care,

Dawne x
08/08/09 @ 11:57
Comment from: Dawne Rawlings
Hi Matt & Cat,

I do remember our chat about American sweets - we've got loads in now so you must pop in and try them! (Is that too overtly advertising or can I get away with it in the context of the conversation?!) Thanks once again for the review - I had no idea how famous you both were until now!

Kind regards,

Dawne x
08/08/09 @ 12:01
Comment from: stuart
hi
what has happened to the lovely waitresses(especially the enthusiastic 1 with her hair in bunches!)that used to work there they made the incredibly long wait for the food tollerable now phil the chef is serving not so good i will return when they do.
03/09/09 @ 16:53
Comment from: Simon
I know the girl you mean, she still works there on Sundays (or well she was working there today anway!) And the other hot blonde one works on Saturdays and sometimes during the week. I guess they're all back at school/college now. Dunno what you meant about waiting, it used to be terrible last year but its loads better now.
11/10/09 @ 14:18
Comment from: Andy
Whatever you do, do not pay any attention to the anonymous slating given to the diner in one of the comments above. This has to be the best place to eat in Newport, if not the Island. It's got a fantastic atmosphere, the food is brilliant and the service is really nice. I have eaten there at least six times since they opened in June and it's always been very good and we need more places like it. Obviously, some people are born to moan (all be it anonymously) but if they really did receive that bad a service then they're obviously confusing the place with MacDonalds.
11/10/09 @ 14:24
Comment from: tanya
i had the smallest blt sandwich here it had 3 wedges of tomato 1 lettuce leaf and 1 rasher of bacon i wont bother again also the prices have gone up and the portions have gone down. dissapointed
15/10/09 @ 01:23
Comment from: Gordon
Best place for a burger.
24/11/09 @ 22:14
Comment from: Bob
I agree. Amazing burger! Doesn't look that big but really fills you up! Try the peanut butter milkshake and let your mouth fall in love!!! ... Only question; why's the jukebox set to random? It would be so cool if you could pick your own songs!
07/01/10 @ 18:03
Comment from: Dawne Rawlings
Hi everyone,

Thanks for all the comments (both good and bad!) We have been looking at our menu over the Xmas period and one criticism that pops up occasionally is the size of our burgers. They are quarter-pound in weight (113.7g) but because they are pure steak (which is denser than typical burgers that include water, rusk etc) they have a tendency to appear small! As a result, in our new menu we shall be introducing our 6oz pure steak burger from mid-February ... At No Extra Cost! Sod the bank manager, bailed out, publicly owned, expenses scandal, duck-houses in the middle of the moat, I love Peter Mandleson ... think I'm working too late.

Love to all,

Dawne x


20/01/10 @ 01:25
Comment from: Maude
What an amazing discovery!!! A friend told me about Phil's Diner last week so we went there on Saturday. I had known the place when it was Top of Town cafe and had never bothered to venture in on account of the staff smoking outside. Plus it used to look like a dump! Although it was very busy (in fact we had to wait five minutes for a table), my kids and I were really impressed by the feel of the place, it was very clean with staff whizzing about cleaning tables and the floor constantly - the waitress (who turned out to be the owner - girlpower!) gave me free top-ups on my coffee which was very american and my two children both got free sweets for waiting!
I ordered a burger of the month which was a lamb burger. My two sons each wanted hot dogs. The food came out well presented and in good time. Another waitress offered to grab some sauces for us and I was amazed by the number of different american sauces they have. When pressed by my youngest, I asked where I could buy the sauces and was told that they would get them in for me to buy if I wanted!
I have to say that I am not a fan of hot dogs but the kids gobbled them up eagerly - even attemplting some of the side-salald which was a revelation in itself. My lamb burger was, quite honestly, the best burger I have EVER eaten. Simple as that.
Overall, this is not the cheapest place to eat in Newport, but it's not expensive either. I think it's wonderful that someone has gone to the trouble to think up something truly unique for the Island - most of these kind of places only turn up in London or wherever - and I commend the owner, Dawn, for creating such a well thought-out, family friendly venue. We'll be going back this weekend for seconds!
10/02/10 @ 23:39
Comment from: aneke
OMG

For anyone who reads this site avidly you may have seen my dismay at eating in Phils original diner last summer.. small recap!! I called the waitress over and pointed out that the fries she had recently delivered to our table should have been cheesy chips. The young lady then sloped off to the kitchen empty handed and returned with a handful of cheese!! yes in her hand, eeeww, also we were given another tables food and told to get on with it.. but best yet..
absolutely fantastic, value for money delicious and friendly service.
I said you do realise we will not return and she replied.. I rally am not that bothered hehe funny!! Last week my gorgeous husband suggested a burger in newport and sure I am not a maccy 'd's kinda girl we headed to Phil's mm I went in and enjoyed a lovely chat with the gorgeous lady behind the huge array of american products( buy the Gruber)Peanut butter and Jello in a jar!) I explained away our previous visit and she promptly replied with "were you pregnant at the time?" yes i was! well she patiently explained that the young lass was a student who had served us and all her descrepencies woul have landed her in BIG trouble if she had been there. any way.. the FACT that the owner had remembered my text to you and my comments was amazing I was impressed.
Ahead to our meal.. absolutely fantastic, value for money delicious and friendly service. So I say to the lady who served us, a big thank you.. you know who you are.
01/03/10 @ 17:04
Comment from: Abbie
hi
we love phil`s diner
me and my boyfriend go quite a lot especially weekends.
I was just wondering where you get the delicious lucky charms.??
I would realy like to know
thankyou
we love it there.

23/03/10 @ 14:53
Comment from: scarlett
Hi!
I don't know how they can be so rude, i love phil's diner, im thinking about going there tonight with some friends, one question, when does it close tonight!?
Thanks :)
23/03/10 @ 15:17
Comment from: Brian Spoard
I have heard the Pointers is changing hands, any more info?
30/03/10 @ 20:26
Comment from: bushy
Not sure why this comment appeared under Phil's Diner rather than the Pointer section, but the question was answered some time ago (and was published in Wight Life magazine). Yes, the current management are leaving because the pub (i.e. brewery) company increased the rent to an unaffordable level
31/03/10 @ 22:44
Comment from: Macbail
Me and my friends love phils diner, especially the lucky charms :D
01/04/10 @ 20:44
Comment from: Chris
Went here today. Fantastic place.
Service great, food great, prices spot on.
Definatly going back again.
Only place I can get a top notch coke float!
10/04/10 @ 14:08
Comment from: ginnie
Any chance of getting something to eat at Original Phil's that doesn't involve dead animals? If so, I'll be happy to try it!
21/04/10 @ 20:03
Comment from: Dee
There's lots of vegetarian options that I've seen on the menu at Original Phil's - no dead animals involved in those! Plus all very well priced!
22/04/10 @ 22:29
Comment from: Dawne
Hi everyone,

Thanks for all the comments since my last post. Sorry I've not been on here for a while but just to answer a few points:

Hi Abbie, we get our Lucky Charms imported from America. There are a number of websites around that sell them but be careful - some will charge you a fortune for delivery and one or two will not even send the goods out! Obviously, we make a saving on delivery charges by buying them in bulk.

A huge thank you to all of our customers for all your support during our first year
Hi Scarlett, we don't actually currently open in the evenings. It's one of those things we discuss now and again but there doesn't seem to be a big enough 'market' for it. However, we do hire out the Diner (fully staffed of course) if ever you're thinking of having a party or celebration. It's not expensive and you get the place exclusively to yourself.

Hi Ginnie, as confirmed by Dee we do have quite a reasonable vegetarian range. Apart from the burgers (spicy bean rather than imitation meat) and a fantastic vegetarian sausage - which even some of our carnivorous customers prefer - we also do toasties, salads and the like, as well as my own Homemade Macaroni Cheese, which I make on site. Come in and have a browse!

It's our 1st birthday on Saturday 22nd May so we're planning a party! There will be entertainment, spot prizes, balloons and, of course, a massive birthday cake! Details are still to be confirmed but we're really looking forward to it. A huge thank you to all of our customers for all your support during our first year - long may it continue!!!

If you have any questions, by all means post them here or, for an immediate response, just call me at the Diner on 523247. We're open from 8am Mon-Sat and from 10am on Sundays.

Love to all,


Dawne x x x
06/05/10 @ 14:16
Comment from: KJ
why not put on a 50's 60's diner type disco with DJ's with real vinyl and fancy dress.

I just happen to know of a DJ who would do it ;)
06/05/10 @ 23:59
Comment from: CharBabe
This place is amazing. The decor, particularly the jukebox, the service, the whole feel of the place!
The burgers are def the best on the Island and I cannot get over how many different milkshakes you do. My kids LOVE IT!!!
Can't go anywhere else on Satuyrdays now, kids won't have it!
All respect to the Diner - a wonderful idea for the Island and an asset.
17/05/10 @ 02:08
Comment from: Dawne Rawlings
Hello everybody,

Just to confirm our 1st Birthday Party next Saturday (22nd May). We have an amazing day planned out - magic act throughout the day, free balloons and free cake for everyone! We'll be dishing out various milkshake samples all day along with free Mountain Dew! Staff will be dressed up and in the party mood - hope you can join us!

There will be Spot Prizes given away during the day!

Hope to see you there!

Dawne x x x x


17/05/10 @ 02:59
Comment from: Mat
Had a lovely lunch here today. I had the vegeburgur and the wife and kids all had hamburgers. All freshly cooked and nicely prepared. Fantastic original touches like the free Wurlitzer jukebox and authentic American food lead to an original experience. Looking forward to returning for the breakfast in the very near future.

Only downside was the drinks on offer with the Children's Meals were very poor quality luminescent squashes full of sweeteners. We passed on these!

Great to have a high quality cafe like this in town.
20/06/10 @ 20:37
Comment from: Mollie Browne
Hi!

Read Mat & Cats 'where to eat' festival review - went to Phils Dinner on your say so 'possibly the best cafe on the island'.
Food was great and came out really quick I mean REALLY quick! Being an open kitchen means you get to watch everything being cooked which is a definate plus!
All the staff were dressed as the pink ladies from Grease, the service was sooo friendly, very different from the numpties up at the festival.
I love this place and will always come back x x x x
Mollie
21/06/10 @ 00:25
Comment from: Dawne Rawlings
Hi everyone,

Thanks Mollie (and others) for your lovely comments – logging on here is a bit like waking up on Christmas Day; you never know what you might unwrap!

We had a fantastic 1st Birthday last month; thank you to all who attended!
Our competition was a wonderful success and the winner, Ellen Tappenden, devised a recipe called ‘Death By Sweet Pizza’! Look out for it on our menu next month; meanwhile, Ellen and 20 of her friends will be enjoying Dinner At The Diner in August as a thank you for winning! There will be further competitions in the near future so keep your eyes peeled!
A big thank you to Matt & Cat for your comments in your Festival ‘Out-and-About’ section. Several of our customers over the weekend paraphrased your ‘best café on the Island’ and my husband and I hope that we can maintain the accolade for many years to come ( don’t get complacent – chef).
Once again, I’d like to thank those reviewers who have taken the trouble to air their thoughts on our Diner through these pages. It is only through comments such as these that we can improve our standards and maintain our quality.

Love to all, as always,

Dawne x

21/06/10 @ 01:49
Comment from: Natalie
This is, without a doubt, the best place for a burger on the island. They're made from steak for gods sake!!
My boyfriend and I go there so much we have a regulars card, so I think that says everything! The menu did change recently and it has a lot more choice on it now, especially vegetarian options, and the choice to customise your burger, which my boyfriend often does. Their breakfasts are also to die for, and where else can you go that gives you a 16oz mug of tea for a pound?! When I worked in newport I was often sat in there warming myself on one of those :)
If you want a proper meal in newport that's not overpriced or fast food, go to Phil's, you won't regret it.
13/08/10 @ 12:07
Comment from: Aaron
Fellow Diners!

Having never before visited the Island, I find myself potentially cowering under the sharpened teeth of the local populace at my sheer bravado in proffering a review of one of your clearly hallowed lunchtime venues.
My defence is that I was referred to the excellent Matt and Cat website by a friend who lives in Cowes and who suggested that I might further my culinary analysis of the generally wretched hamburger by visiting one location that appears to have nailed the problem of low quality frozen meat pulp masquerading as ‘home-made cuisine’ by actually making apparently genuine steak burgers on site, not en masse.
Phil’s Diner – the good food guide beckons

My friends, I have to tell you that I was not disappointed. Far from it. Like a sole-trading star shining out against a sea of corporate blackness, this particular venue rages with the passion of Vesuvius, a veritable cauldron of gastronomic greatness. Within the confines of a burger bar, you understand.
An array of American delights are a feast for the eyes as well as the stomach. A plethora of hitherto-unknown (to English palattes at least) sodas are complimented by a full range of American sweets and treats. A quick chat with the owner, Dawne, revealed that almost all of the menu options are prepared on site – another well-deserved kick in the teeth to our pre-packaged producers of pap. Finally, the service is literally second-to-none. Where else in the thundering metropolis of Newport could one expect to see keen waitresses, in authentic 50’s clobber, doling out smiles and thank-you’s as though the rest of the world had forgotten what basic politeness and courtesy are?

I live in Central London and it has become fashionable over the last two years or so for every mid-range lunchtime venue to advertise the ‘gourmet burger’. I have had serious difficulty in establishing exactly what differentiates a gourmet burger from a normal one (apart from price) and have concluded that for every use of the word gourmet, the establishment charges another fiver. The Island is lucky to have somewhere that produces a genuine burger without either that dratted phrase or the assumption that one should pay extra for hearing it.

It will not have escaped the casual reader of these reviews that I appear to be flattering the Original Phils’ Diner without qualification of any kind. However, their promise of a free lunch providing that I proclaim their obvious talent for a decent meal at a reasonable price has, I assure you, no bearing on the opinions of your reviewer. The fact is that the food at Phil’s Diner is very, very good. The price is surprisingly modest. The service, as I have stated, is charming. Phil’s Diner – the good food guide beckons.

18/08/10 @ 23:41
Comment from: Jacquie
I love lime milkshakes, always have done, but they seem to have disappeared off the face of the planet, until a friend of mine said they did them at Phil's Diner. So I went there and, yes, there was a lime milkshake but was astounded to find that there was about another thirty flavours! Including one called 'fried breakfast' milkshake which is literaly a fried breakfast made into a shake!!
Spoke to the waitress and ordered a lime milkshake and a raspberry mallowfluff milkshake for my boyf - they came out in a massive glass with cream, sauce and a flake! Its one of those OMG moments when everyone in the Diner looks over at what youve ordered and says 'I want one of those too!'
This place is brilliant and is a undiscovered gem here on the island. I understand its not part of a chain but is a one off and the way the place is laid out is fantastic. As Matt and Cat say, well worth a visit!
19/08/10 @ 00:32
Comment from: CA
I had a lovely breakfast with some of the best cinnamon toast I've ever had - sugary, sirupy, and soft. My only gripe is that compared to the quality of everything else the breakfast sausages felt a bit 'budget supermarket'. Looking forward to trying the waffles next time I'm on the island - and working my way through the rest of the menu.
25/08/10 @ 18:37
Comment from: Julie Rush
Phil's Diner is amazing. Waffles, milkshakes, pancakes, American drinks, they have everything. They have Lucky Charms by the bowl, I havent seen these since I was about 6. The staff are incredably friendly, dressed up in amazing uniforms with a jukebox in the background. We got talking to Dawn who gets all her stuff in from America and she says she can get anything we want from there, how cool, is that?
We all recken they should open at night but Dawn said there was no call for it. This is so wrong!!! I love this place and would recomend it to everyone who reads this, yay Phil's!
P.S. If your the owner Dawn then why is it called Phils? xx xx
26/08/10 @ 00:22

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