Lazy Cow Cafe, Three Gates Farm, Shalfleet

Three Gates Farm, Shalfleet

Farm diversification might sound like some boring euro-speak, but Matt and Cat love to see the working countryside and make a special point of supporting farm businesses when they can. Recently on the roadside near Three Gates Farm, Shalfleet some cheery noticeboards have appeared advertising the 'Lazy Cow Cafe'. Three Gates Farm is a dairy farm which has been successfully marketing for some years its delicious range of 'Calbourne Classics' ice creams. So it was with high hopes that Matt and Cat went to see how the makers of such fine fare would handle the cafe trade.

Proceeding down the long drive the visitors found themselves in the busy yard of a working dairy farm. Silage was being made, and tractors bustled to and fro. Impressive - but not particularly reassuring. There was no indication of where to drive or park, and most of the possible locations looked a bit like the top picture.

Review continues:

Three Gates Farm, Shalfleet

This was in fact the view from the car where Matt and Cat finally pulled up - there was farm machinery aplenty, malodorous effluent from the silage ran merrily down the track, and piles of rubble, old tyres and unidentified matter seemed ubiquitous. Not unexpected or even inappropriate on a working farm, to be sure - but far from welcoming at a cafe. Certainly not ideal for visitors with dogs or young children, who don't want to get mud on their shoes, or who are not confident driving or walking around whilst heavy machinery is in operation. However, Matt and Cat fall into none of these categories, and were quite happy to pick their way to the site of the cafe, which was located alongside a couple of small sheds by some portacabins. The cafe has no permanent undercover seating, and the bench-style seating is laid out in a large marquee which was blowing around quite vigorously, as it was a windy day.

Isle of Wight Pork Pie

They took a moment to study the short but tempting menu of light lunches and snacks. Soon the polite waitress approached and took an order for tea, with Isle of Wight pork pie salad for Matt, and quiche salad for Cat. There then followed a not inconsiderable delay which was enlivened for the visitors by battling with the inevitable flies - this was a tent on a large dairy farm, after all, and it showed.

Sand on a lettuce leaf
Cat's lettuce, with added sand

The tea did not arrive until the food did, and before this point, your reviewers must confess to having some qualms about the entire venture. This cafe seemed a rum sort of set-up, and the expected pastoral farmyard scenes and views of the countryside had not been delivered. Instead the diners found themselves waiting in a windy tent looking across an unmade farm track at the back of a portacabin and some gas bottles, whilst a 4WD tractor loomed over them piling silage onto a clamp. But Matt and Cat were expecting good things from the home of Calbourne Classics, and so they waited on undeterred. Soon their patience was rewarded with a promising-looking spread.

Each meal was nicely laid-out with some chutneys, salad, coleslaw and a prodigious pickled onion. Matt and Cat tucked in - but soon their delight turned to dismay. Cat was the first to notice that her cucumber was not just elderly but slimy enough to nearly fall in half. Further investigation revealed that most of the cucumber in both meals was the same. Moving on to the lettuce, she took a big mouthful to be unpleasantly surprised by a lot of sand nestled in the lettuce's veins. This lettuce had not been washed. Matt began to investigate his own meal more carefully, and found some lettuce that was worse than sandy.

A mouldy lettuce leaf
There's tired lettuce, and there's mouldy lettuce. This one's plain old slimy.

This was not an isolated bad leaf in an otherwise good meal. Quite the contrary. There were other mouldy leaves, the pepper was also old. You're probably getting the picture by now. Matt and Cat were. So much so that Cat called over the proprietress and drew the sorry mess to her attention. To be fair, she could not have been more apologetic, and immediately offered to let Matt and Cat have their meal and drinks for free (and no, they did not 'break cover' and mention a review website at any point). But by that time, the damage was done. Apologies could only go so far. Matt and Cat left the substantial remains of their meals and went in search of food elsewhere - the first time they have ever been obliged to do so in over 130 reviews.

If you want to get good quality food out of Three Gates Farm, it's easy to do so by buying Calbourne Classics. But Matt and Cat are reluctantly obliged to conclude that it's best to stick to getting it that way, and not via the Lazy Cow Cafe.

PermalinkPublished: 17th July 2007
993 views
Categories: We don't like, Family friendly, Newport, Tea shops, Local produce

10 comments

Comment from: Sammy [Visitor] Email
I hate to agree with you over the cafe as i to expected good things when i went there 2 weeks ago, because if the yummy ice cream and Pies are anything to go by then i thought the so called cafe would be really good. i have to admit i didnt eat there as really i had only gone to stock up on ice cream (MMmmm honeycomb) so i did just have a tea and a scone which as matt and cat said was not pleasent due to the flies and also on this accasion dust from the track blowing about. after waiting a good 15 mins i went into the shop shed only to find the lady had actually forgotten all about my tea and scone. I will only go there for my ice cream in future.
18/07/07 @ 09:29
Comment from: Sammy [Visitor] Email
Better add to my comment that the lady there was very nice and very apologetic about it and my tea and scone did then arrive straigth away and was nice. my problem is the location in my opinion just really isnt suitable for an eating establishment of any kind. for a farm shop its great but for sitting and eating definatly no.
18/07/07 @ 10:20
Comment from: Louise Hart [Visitor] Email
Sorry - we have had 'issues' here at The Lazy Cow in the past 4 weeks, we were un aware if the implications on the food quality.....we are working really hard to remedy - to be honest this bad review has given us the chance to sort things out....which we're doing as I type....so please don't write us off just yet
23/07/07 @ 10:09
Comment from: Neil Simmons [Visitor] Email
I have visited this farm on a number of occasions both to eat, and to shop in the farm shop.

I think we need to congratulate the farm for offering a different kind of experience on, lets fac it, a WORKING FARM, how many of thes do you see these days!!!!

Although I understand why the comments have been made regarding the salad, this could be a one off experience and it would be a shame if this stops the farmer in diverification and keeping his/her farm generating income.

We should all support our local farmers in this difficult time for them.
25/07/07 @ 21:56
Comment from: Jill [Visitor] Email
449
28/07/07 @ 16:58
Comment from: Jill [Visitor] Email
PLEASE PUBLISH MY PREVIOUS COMMENTS FOR VIEWERS TO SEE

Matt and Cat respond: Your comment has been reinstated, Jill. We thought perhaps you'd made a mistake as it only read '449'. Perhaps you could elaborate on what '449' means, or if you'd rather, please do make a whole new comment with whatever you wanted to say and we'll be sure that gets shown.
31/07/07 @ 12:23
Comment from: Jill [Visitor] Email
We have taken on board the comments and are now endeavouring to improve on what we have been offering.
As proprietor of Three Gates Farm I would like to make some comments:
• Firstly I was unaware of the incident reported, it was our manager that dealt with the complaint.
• On the day in question we were struggling to bring in our second cut silage to ensile for winter feeding for the cows. Having got a detailed 7 day IW weather forecast we had mown the grass in fine weather with a dry forecast for 48 hrs, which should have been sufficient to bring in the grass. Unfortunately the weather forecast was totally wrong and we had a deluge of rain on Sunday afternoon and again on the Monday leaving us with the dilemma of bringing in the wet grass or waiting for it to dry in the field. I am sure my decision to bring in the wet grass was preferable to seeing the cows winter feed rot in the field. However the water from the grass was greater than we would have liked (at this stage it is only water, after fermentation it will change to effluent which is controlled by a pump system)
• The rubble featured in your photograph is from our old building awaiting the arrival of a concrete crusher to allow us to recycle the material to maintain our tracks
• The old tyres are valuable to us as they are used to weigh down the sheeting on the top of the silage clamps to preserve the winter feed for the cows.
• The unidentified matter in the clamp was the Trafford Gold which is a valuable ensiled feed, high in nutrients for our cows.
• The marquee area is at least 30 metres from the clamp where the machinery was ensiling the silage and only visible from part of the marquee
• We have a dedicated parking area for approximately 15 cars alongside the office building a very short distance from the shop and refreshment area. Whenever the farm is busy the staff always try to meet and greet the customers on arrival to ensure safety is not compromised
• Flies are a problem in the countryside, we have some fly traps in place and we use a fly spray at night in the marquee.
• We have a vegetable delivery twice a week. Unfortunately the excessive rain and wind has taken its toll on the quality of vegetables available nevertheless more care should have been taken in checking before putting on the plate.

We are a working farm and the experience we offer is for people to see the operations of the farm and to sample the products we make on site. Obviously it has been interpreted that tyres and rubble are unsightly rubbish but farmers recycle these products for valuable farm use, so is it trash or treasure?

We have taken on board the comments and are now endeavouring to improve on what we have been offering, it has certainly given us food for thought. We need feedback from our customers to enable us to improve and to provide what is required for a unique farm experience.
02/08/07 @ 11:03
Comment from: Becky Haydock [Visitor] Email · http://www.barnardos.org.uk/sphere
I took a small group of children to the farm on an educational visit. We all had a wonderful morning with the farm staff, and both myself and one of our volunteers ate in the cafe. The food was delicious - no slime or sand - just good and nutritious food - soup, pie, salad and cups of tea.

I would recommend this cafe if you want a taste of country life. Please don't write it off - we need to be supporting this type of diversification. Gill and Lou and the team are working very hard to make the place welcoming to all! Give it a try, then make up your mind.
02/08/07 @ 23:50
Comment from: JackieP72 [Visitor]
Ive never been here but Ive driven past. i dont understand the comments do these people think this is a review of the farm? If you open a cafe youd better manage it as a cafe and thats what people expect not flies and ruble. They look like theyre saying they think they are special and they can opn a bad cafe just because they are farmers?
04/08/07 @ 11:29
Comment from: kirsty [Visitor] Email
As a visitor to the Isle of Wight, I found this café very appealing. So many consumers have little idea about where their food really comes from and after an afternoon at The Lazy Cow café you are in no doubt about where your lunch originated.

It was a refreshing change to be able to talk to the local food producers over lunch and understand exactly the process of how my lunch got to my plate.

The setting, the local food and the welcoming staff differentiate this café from millions of others. Whilst I appreciate that it may not be everybody’s cup of tea, it is certainly unique and worth a try if you are willing to take a chance!
27/12/07 @ 23:45

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